



Welcome to ISS at the
Department for Work & Pensions (DWP)
Working in Partnership
Transferring to ISS - May Update
A note from Andrew Buckley, Key Account Portfolio Director, ISS
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As we mentioned in the Town Halls, we are really looking forward to getting to know you and discuss your role and the future partnership with DWP. Unfortunately due to the TUPE process and rules of engagement, communication is restricted and we are only able to communicate via the agreed channels (this website, formal consultation and 121s from July to September) until we start the new contract on 1st October and you transfer to ISS.
From that point, we will be able to meet the team properly and embark on a great future partnership with DWP.
We know you are as keen to have these conversations as we are, so we really appreciate your patience and understanding that we need to adhere to the TUPE process.
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We are looking forward to the 121s and getting to know you from October 1st.
​​​Next Steps - Meeting you individually in 121 Meetings
Over the coming months, we will be arranging individual appointments to discuss what the change means to you and answer any questions you may have. These meetings will take place in July, August and September at sites near you. Look out for more details soon about how we will arrange these and what you need to bring.
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New email address if you have any questions for ISS
If you have any questions before your 121 meeting, you can email us on DWPtupe@uk.issworld.com
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​We will be adding helpful information including monthly updates on this website so please keep popping back over the coming months​
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Have a great week, Andrew

From July through to September, ISS will be holding ‘121 meetings' with all colleagues working on DWP and transferring to ISS from 1st October, 2025.
To find out more about what to expect and what to bring to the 121 meeting, click here
